{"id":1396,"date":"2022-02-21T19:04:11","date_gmt":"2022-02-21T19:04:11","guid":{"rendered":"https:\/\/www.yappy.com.pa\/?page_id=1396"},"modified":"2023-08-22T15:56:55","modified_gmt":"2023-08-22T15:56:55","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.yappy.com.pa\/comercial\/preguntas-frecuentes\/","title":{"rendered":"Preguntas Frecuentes"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:10%;--awb-padding-right:10%;--awb-padding-bottom:50px;--awb-padding-left:10%;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-min-height:429px;--awb-min-height-small:200px;--awb-background-image:url(&quot;https:\/\/www.yappy.com.pa\/wp-content\/uploads\/2022\/03\/carousel-splash-background-1440.png&quot;);--awb-background-size:cover;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-center fusion-flex-content-wrap\" style=\"width:104% !important;max-width:104% !important;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_2_3 2_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:66.666666666667%;--awb-margin-top-large:0px;--awb-spacing-right-large:2.88%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:2.88%;--awb-width-medium:66.666666666667%;--awb-order-medium:0;--awb-spacing-right-medium:2.88%;--awb-spacing-left-medium:2.88%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\" style=\"--awb-font-size:40px;--awb-text-color:#ffffff;\"><h1><span style=\"color: #ffffff;\">Preguntas frecuentes<\/span><\/h1>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_3 1_3 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:33.333333333333%;--awb-margin-top-large:0px;--awb-spacing-right-large:5.76%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:5.76%;--awb-width-medium:33.333333333333%;--awb-order-medium:0;--awb-spacing-right-medium:5.76%;--awb-spacing-left-medium:5.76%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:40px;--awb-padding-bottom:40px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.2%;--awb-width-medium:60%;--awb-order-medium:0;--awb-spacing-right-medium:3.2%;--awb-spacing-left-medium:3.2%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">#accordian-1 .fusion-panel:hover,#accordian-1 .fusion-panel.hover{ background-color: #f9f9fb } #accordian-1 .fusion-panel { border-color:#e2e2e2; border-width:1px; background-color:#ffffff; }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #1677d8;}.fusion-accordian #accordian-1.fusion-toggle-icon-right .fusion-toggle-heading{ margin-right: 34px;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Nunito Sans\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Nunito Sans\";font-style:normal;font-weight:regular;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #004c97;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #004c97;}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #004c97; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-active\"><a role=\"menuitem\" data-filter=\".afiliacion\" href=\"#\">Afiliaci\u00f3n<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".configuracion\" href=\"#\">Configuraci\u00f3n<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".general\" href=\"#\">General<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".mantenimiento\" href=\"#\">Mantenimiento<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".transacciones\" href=\"#\">Transacciones<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-right fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1554 general \"><div class=\"panel-heading\"><h4 id=\"faq_1-1554\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1554\" href=\"#collapse-1-1554\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Si ya tengo Yappy Comercial con Banco General, \u00bfdebo registrarme en esta nueva plataforma? \u00bfQu\u00e9 pasar\u00e1 con la informaci\u00f3n actual de mi negocio?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1554\" aria-labelledby=\"faq_1-1554\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Toda la informaci\u00f3n actual de tu negocio en Yappy con Banco General ser\u00e1 migrada a esta nueva plataforma de Yappy Comercial. Solo necesitar\u00e1s pasar por el proceso de registro (de 3 a 5 minutos) para poder crear tu nuevo usuario y contrase\u00f1a, ya que el acceso ser\u00e1 independiente de la Banca en L\u00ednea de Banco General. Este proceso solo puede ser realizado por el perfil de administrador de la cuenta comercial asociada a Yappy. Desde Banca en L\u00ednea de Banco General solo podr\u00e1s seguir teniendo acceso a los reportes de pagos entrantes por Yappy en la secci\u00f3n de Reportes, donde podr\u00e1s filtrarlos por fecha y punto de cobro. Para agregar, eliminar o editar puntos de cobro para tu negocio, deber\u00e1s hacerlo desde la nueva plataforma.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1559 general \"><div class=\"panel-heading\"><h4 id=\"faq_1-1559\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1559\" href=\"#collapse-1-1559\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Si soy un emprendedor con mi negocio actualmente en el Directorio Yappy, \u00bfdebo registrarme en esta nueva plataforma?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1559\" aria-labelledby=\"faq_1-1559\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si tu emprendimiento ya es parte del Directorio Yappy, deber\u00e1s hacer el registro en la nueva plataforma de Yappy Comercial. Para esto, cuando accedas a la cuenta de tu emprendimiento desde el app de Banco General presiona el enlace \u00abIr a Yappy Comercial\u00bb y sigue los pasos para registrarte. Este proceso toma de 3 a 5 minutos y podr\u00e1s acceder inmediatamente a la nueva plataforma con el usuario y contrase\u00f1a que creaste en el proceso de registro.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1527 configuracion \"><div class=\"panel-heading\"><h4 id=\"faq_1-1527\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1527\" href=\"#collapse-1-1527\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Si mi negocio opera con una cuenta personal, \u00bfpuedo tener m\u00e1s de un acceso a Yappy Comercial?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1527\" aria-labelledby=\"faq_1-1527\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si activaste Yappy Comercial con tu cuenta personal solo puedes tener un acceso con el rol de Administrador. Puedes crear cajeros para que ingresen a trav\u00e9s del <em>app<\/em> de Yappy Comercial para realizar cobros y ver el historial de pagos.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1573 transacciones \"><div class=\"panel-heading\"><h4 id=\"faq_1-1573\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1573\" href=\"#collapse-1-1573\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 significan los estados de las transacciones?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1573\" aria-labelledby=\"faq_1-1573\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En tu historial de pagos puedes ver 2 tipos de estados en tus transacciones:<\/p>\n<ul>\n<li>En tr\u00e1nsito: Transacci\u00f3n recibida que a\u00fan no ha sido procesada por el banco y no aparece detallada en los movimientos de tu cuenta asociada a Yappy.<\/li>\n<li>Procesada: Transacci\u00f3n que ya fue enviada a tu cuenta bancaria asociada a Yappy. Esta transacci\u00f3n se ver\u00e1 reflejada en tu cuenta bancaria en un m\u00e1ximo de 2 d\u00edas h\u00e1biles.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1538 general \"><div class=\"panel-heading\"><h4 id=\"faq_1-1538\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1538\" href=\"#collapse-1-1538\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 puedo hacer desde el <em>app<\/em> de Yappy Comercial?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1538\" aria-labelledby=\"faq_1-1538\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Desde el <span style=\"font-style: normal !msorm;\"><em>app<\/em><\/span> de Yappy Comercial puedes generar QR din\u00e1micos espec\u00edficos por cada cobro y verificar tus pagos de manera inmediata. Desde el sitio web de Yappy Comercial puedes darles acceso a tus colaboradores para hacer cobros y revisar el historial de pagos.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1536 configuracion \"><div class=\"panel-heading\"><h4 id=\"faq_1-1536\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1536\" href=\"#collapse-1-1536\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 puede hacer un rol de Administrador en Yappy Comercial?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1536\" aria-labelledby=\"faq_1-1536\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>El rol de Administrador puede tener acceso a todas las funcionalidades y puede crear usuarios con diferentes roles y accesos dentro de Yappy Comercial. Un Administrador no podr\u00e1 crear un usuario con el mismo rol de Administrador.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1550 mantenimiento \"><div class=\"panel-heading\"><h4 id=\"faq_1-1550\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1550\" href=\"#collapse-1-1550\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 per\u00edodos de tiempo puedo consultar en el historial de transacciones?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1550\" aria-labelledby=\"faq_1-1550\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En estos momentos puedes consultar hasta 3 meses hacia atr\u00e1s en la secci\u00f3n de historial de tu Yappy Comercial. Si conectaste tu cuenta bancaria de Banco General y necesitas ver transacciones anteriores a este per\u00edodo, puedes ingresar a la secci\u00f3n de reportes Yappy en Banca en L\u00ednea.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1565 transacciones \"><div class=\"panel-heading\"><h4 id=\"faq_1-1565\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1565\" href=\"#collapse-1-1565\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 pasa si mi cuenta bancaria asociada a Yappy Comercial est\u00e1 bloqueada?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1565\" aria-labelledby=\"faq_1-1565\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yappy Comercial no puede acreditar pagos a cuentas bancarias bloqueadas. Por favor ponte en contacto con tu banco cuanto antes para resolverlo.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1563 transacciones \"><div class=\"panel-heading\"><h4 id=\"faq_1-1563\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1563\" href=\"#collapse-1-1563\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 hago si tengo problemas con la integraci\u00f3n del Bot\u00f3n de Pago Yappy a mi plataforma de e-commerce?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1563\" aria-labelledby=\"faq_1-1563\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Por favor escr\u00edbenos con todo el detalle posible de tu problema a yappy@bgeneral.com. Incluye capturas de pantalla y un n\u00famero donde podamos contactarte directamente.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1552 mantenimiento \"><div class=\"panel-heading\"><h4 id=\"faq_1-1552\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1552\" href=\"#collapse-1-1552\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 hago si quiero suspender mi Yappy Comercial?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1552\" aria-labelledby=\"faq_1-1552\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si quieres dejar de recibir pagos a trav\u00e9s de Yappy, desactiva los m\u00e9todos de pago que tengas configurados. Yappy Comercial no cobrar\u00e1 comisiones si no recibes transacciones.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1557 transacciones \"><div class=\"panel-heading\"><h4 id=\"faq_1-1557\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1557\" href=\"#collapse-1-1557\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 hago si el c\u00f3digo QR de mi negocio parece no funcionar?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1557\" aria-labelledby=\"faq_1-1557\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Por favor env\u00edanos el QR que descargaste a yappy@bgeneral.com para realizar algunas pruebas. Te contactaremos de vuelta pronto para ayudarte.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1515 afiliacion \"><div class=\"panel-heading\"><h4 id=\"faq_1-1515\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1515\" href=\"#collapse-1-1515\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 hago si a\u00fan no tengo un Aviso de Operaciones para mi emprendimiento?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1515\" aria-labelledby=\"faq_1-1515\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>El Aviso de Operaciones solo es un requisito para la afiliaci\u00f3n de clientes extranjeros a Yappy Comercial. Si eres extranjero, una vez cuentes con el Aviso de Operaciones para tu emprendimiento, puedes adjuntarlo en formato PDF o imagen en el formulario de registro. Para m\u00e1s informaci\u00f3n sobre la apertura de Aviso de Operaciones para negocios, visita el sitio web oficial del Ministerio de Comercio e Industrias de Panam\u00e1: <a href=\"https:\/\/www.panamaemprende.gob.pa\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.panamaemprende.gob.pa\/<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1519 afiliacion \"><div class=\"panel-heading\"><h4 id=\"faq_1-1519\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1519\" href=\"#collapse-1-1519\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfQu\u00e9 hago si al momento de seleccionar mi cuenta bancaria para conectarla con Yappy Comercial no me aparece listada la que quiero?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1519\" aria-labelledby=\"faq_1-1519\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Las cuentas bancarias que aparecer\u00e1n listadas son las que cumplen con los requisitos definidos. Si la cuenta que deseas no aparece, contacta a tu banco para verificar que la misma cumpla con los requisitos que han establecido. Si verificaste que en efecto la cuenta bancaria cumple con todos los requisitos definidos por el banco seleccionado y a\u00fan no aparece, cont\u00e1ctanos a <a href=\"mailto:yappy@bgeneral.com\">yappy@bgeneral.com<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1567 transacciones \"><div class=\"panel-heading\"><h4 id=\"faq_1-1567\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1567\" href=\"#collapse-1-1567\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfD\u00f3nde puedo verificar el dinero que me ha llegado?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1567\" aria-labelledby=\"faq_1-1567\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Entra a Yappy Comercial con tu usuario y contrase\u00f1a. En el Tablero de Control obtendr\u00e1s un vistazo r\u00e1pido de las \u00faltimas 3 transacciones recibidas. Si gustas consultar m\u00e1s, selecciona la opci\u00f3n \u00abVer historial\u00bb. Por el momento podr\u00e1s consultar hasta 3 meses de transacciones hacia atr\u00e1s.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1569 transacciones \"><div class=\"panel-heading\"><h4 id=\"faq_1-1569\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1569\" href=\"#collapse-1-1569\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1nto tarda recibir un pago por Yappy?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1569\" aria-labelledby=\"faq_1-1569\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>El d\u00e9bito a tu cliente que hace el pago es autom\u00e1tico. Podr\u00e1s visualizar inmediatamente este pago en tu Tablero de Control en Yappy Comercial, sin embargo, el dinero se acreditar\u00e1 a tu cuenta bancaria en lote al final del d\u00eda. (Lote = Conjunto de varias transacciones durante el d\u00eda.)<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1521 afiliacion \"><div class=\"panel-heading\"><h4 id=\"faq_1-1521\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1521\" href=\"#collapse-1-1521\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1nto dura el proceso de registro a Yappy Comercial?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1521\" aria-labelledby=\"faq_1-1521\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si usas una cuenta bancaria personal, el proceso de registro a Yappy Comercial toma alrededor de 10 minutos por la informaci\u00f3n que debes compartir sobre tu negocio. Luego pasar\u00e1s por un proceso de aprobaci\u00f3n de 24 a 48 horas. Si usas una cuenta bancaria comercial, el registro toma de 3 a 5 minutos y la aprobaci\u00f3n es inmediata. Despu\u00e9s del registro, podr\u00e1s ingresar y utilizar Yappy Comercial.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1571 transacciones \"><div class=\"panel-heading\"><h4 id=\"faq_1-1571\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1571\" href=\"#collapse-1-1571\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1nto cuesta cobrar por Yappy Comercial?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1571\" aria-labelledby=\"faq_1-1571\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Por cada pago que recibas en tu negocio a trav\u00e9s de cualquier m\u00e9todo de cobro de Yappy Comercial, se cobrar\u00e1 una comisi\u00f3n de 1% + ITBMS del monto de la transacci\u00f3n (comisi\u00f3n m\u00ednima $0.02).<\/p>\n<p>La comisi\u00f3n se calcula por transacci\u00f3n y se realiza un solo d\u00e9bito diario a la cuenta que tengas asociada a tu negocio, por la suma total de todas las comisiones de los pagos recibidos. Tus clientes no pagan por esta comisi\u00f3n.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1548 mantenimiento \"><div class=\"panel-heading\"><h4 id=\"faq_1-1548\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1548\" href=\"#collapse-1-1548\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1ndo se acreditan los pagos recibidos por Yappy a mi cuenta bancaria?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1548\" aria-labelledby=\"faq_1-1548\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Los pagos que realizan tus clientes a tu cuenta de Yappy Comercial, est\u00e1n programados para ser acreditados a tu cuenta bancaria al d\u00eda siguiente. Podr\u00eda ser que tu banco demore un poco m\u00e1s en hacer la acreditaci\u00f3n a tu cuenta (m\u00e1ximo 2 d\u00edas h\u00e1biles). Si esto sucede, por favor cont\u00e1ctanos a yappy@bgeneral.com para ayudarte. Puedes ver todas las transacciones que han realizado tus clientes en la secci\u00f3n de historial de tu Yappy Comercial.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1541 general \"><div class=\"panel-heading\"><h4 id=\"faq_1-1541\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1541\" href=\"#collapse-1-1541\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1les son los m\u00e9todos de cobros que puedo usar con Yappy Comercial?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1541\" aria-labelledby=\"faq_1-1541\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Yappy te ofrece 4 m\u00e9todos de cobros que puedes incorporar a tu negocio:<\/p>\n<ol>\n<li>Directorio Yappy: Usuarios de Yappy te pueden buscar en el Directorio y realizar los pagos por esa v\u00eda.<\/li>\n<li>C\u00f3digo QR Est\u00e1tico: Descarga el QR de tu negocio y col\u00f3calo visible para que tus clientes puedan escanearlo y realizar su pago.<\/li>\n<li>QR Din\u00e1mico: Con el <span style=\"font-style: normal !msorm;\"><em>app<\/em><\/span> de Yappy Comercial puedes generar c\u00f3digos QR para cada transacci\u00f3n, tus clientes escanean el c\u00f3digo generado y solo aprueban la transacci\u00f3n.<\/li>\n<li>Bot\u00f3n de Pago Yappy: Si tienes un sitio web con tienda en l\u00ednea, puedes integrar el Bot\u00f3n de Pago a tu p\u00e1gina y ofrecer Yappy como m\u00e9todo de pago.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1533 configuracion \"><div class=\"panel-heading\"><h4 id=\"faq_1-1533\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1533\" href=\"#collapse-1-1533\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCuales son los diferentes perfiles que puedo tener en Yappy Comercial?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1533\" aria-labelledby=\"faq_1-1533\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Los perfiles dentro de Yappy Comercial son:<\/p>\n<ol>\n<li>Administrador<\/li>\n<li>Cajero<\/li>\n<li>Consulta<\/li>\n<\/ol>\n<p>Estos perfiles tienen diferentes niveles de acceso a Yappy Comercial, tanto en la versi\u00f3n web como en el <em>app<\/em>.<\/p>\n<p>Pr\u00f3ximamente contaremos con m\u00e1s perfiles que podr\u00e1s asignar a los colaboradores de tu empresa.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1513 afiliacion \"><div class=\"panel-heading\"><h4 id=\"faq_1-1513\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1513\" href=\"#collapse-1-1513\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfCu\u00e1l es la diferencia si tengo Yappy Comercial con una cuenta personal o con una cuenta comercial?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1513\" aria-labelledby=\"faq_1-1513\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>No existe ninguna diferencia si tienes tu Yappy Comercial con una cuenta bancaria personal o con una cuenta bancaria comercial. Los beneficios y las comisiones son los mismos.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1543 mantenimiento \"><div class=\"panel-heading\"><h4 id=\"faq_1-1543\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1543\" href=\"#collapse-1-1543\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo ver el reporte de las comisiones a pagar?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1543\" aria-labelledby=\"faq_1-1543\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>En estos momentos esta funcionalidad est\u00e1 disponible desde Banca en L\u00ednea de Banco General. Para visualizar este reporte, debes entrar a Banca en L\u00ednea, ir a la secci\u00f3n de Reportes y filtrar por comisiones.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1523 afiliacion \"><div class=\"panel-heading\"><h4 id=\"faq_1-1523\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1523\" href=\"#collapse-1-1523\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo tener Yappy Comercial para cobrar a mis clientes?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1523\" aria-labelledby=\"faq_1-1523\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si tu negocio opera con una cuenta bancaria de tipo comercial y tienes el perfil de administrador, entra a tu Banca en L\u00ednea Comercial y en la secci\u00f3n de Administraci\u00f3n selecciona la opci\u00f3n Yappy, y empieza el proceso de afiliaci\u00f3n.<\/p>\n<p>Si tu negocio opera con una cuenta de tipo personal deber\u00e1s cumplir los siguientes requisitos:<\/p>\n<ol>\n<li>Debes ser mayor de edad.<\/li>\n<li>Si eres extranjero, tu negocio debe tener un Aviso de Operaci\u00f3n.<\/li>\n<li>Debes tener al menos una cuenta de ahorros en Banco General.<\/li>\n<li>Redes sociales que sustenten la actividad de tu negocio.<\/li>\n<li>La actividad del negocio debe cumplir con las normativas y valores de Yappy.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1545 mantenimiento \"><div class=\"panel-heading\"><h4 id=\"faq_1-1545\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1545\" href=\"#collapse-1-1545\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo recuperar mi contrase\u00f1a?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1545\" aria-labelledby=\"faq_1-1545\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Si has olvidado tu contrase\u00f1a para entrar a Yappy Comercial, en la pantalla de inicio selecciona la opci\u00f3n \u00ab\u00bfOlvidaste tu contrase\u00f1a?\u00bb y sigue los pasos para definir una contrase\u00f1a nueva.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1529 configuracion \"><div class=\"panel-heading\"><h4 id=\"faq_1-1529\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1529\" href=\"#collapse-1-1529\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo ingresar al <em>app<\/em> de Yappy Comercial?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1529\" aria-labelledby=\"faq_1-1529\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Para entrar al <em>app<\/em> de Yappy Comercial, solo debes descargar la aplicaci\u00f3n en un dispositivo m\u00f3vil desde Google Play, Apple Store o Huawei Store, e ingresar con tu usuario y contrase\u00f1a.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1531 configuracion \"><div class=\"panel-heading\"><h4 id=\"faq_1-1531\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1531\" href=\"#collapse-1-1531\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo desactivar mi negocio en el Directorio de Yappy?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1531\" aria-labelledby=\"faq_1-1531\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Para desactivar tu negocio del Directorio Yappy sigue los siguientes pasos:<\/p>\n<ol>\n<li>Entra a Yappy Comercial con tu usuario y contrase\u00f1a.<\/li>\n<li>Entra a la secci\u00f3n de \u00abM\u00e9todos de cobro\u00bb.<\/li>\n<li>En la secci\u00f3n de \u00abDirectorio Yappy\u00bb, deshabilita la opci\u00f3n.<\/li>\n<\/ol>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider fusion-toggle-boxed-mode panel-default fusion-faq-post fusion-faq-post-1525 configuracion \"><div class=\"panel-heading\"><h4 id=\"faq_1-1525\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-1525\" href=\"#collapse-1-1525\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">\u00bfC\u00f3mo puedo cambiar el correo que asoci\u00e9 a mi Yappy Comercial?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-1525\" aria-labelledby=\"faq_1-1525\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Para cambiar el correo asociado a tu cuenta de Yappy Comercial, completa los siguientes pasos:<\/p>\n<ol>\n<li>Entra en Yappy Comercial con tu usuario y contrase\u00f1a.<\/li>\n<li>Selecciona el \u00edcono de los 3 puntos, del punto de cobro al que deseas actualizar el correo.<\/li>\n<li>Edita la secci\u00f3n de \u00abCorreo electr\u00f3nico\u00bb<\/li>\n<li>Selecciona el bot\u00f3n \u00abAgregar\u00bb.<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-padding-left:60px;--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:4.8%;--awb-width-medium:40%;--awb-order-medium:0;--awb-spacing-right-medium:4.8%;--awb-spacing-left-medium:4.8%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-max-width:378px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"756\" height=\"856\" title=\"Tienes Alguna Consulta\" src=\"https:\/\/www.yappy.com.pa\/wp-content\/uploads\/2022\/02\/Tienes-alguna-consulta.png\" alt class=\"img-responsive wp-image-1289\" srcset=\"\/wp-content\/uploads\/2022\/02\/Tienes-alguna-consulta-200x226.png 200w, \/wp-content\/uploads\/2022\/02\/Tienes-alguna-consulta-400x453.png 400w, \/wp-content\/uploads\/2022\/02\/Tienes-alguna-consulta-600x679.png 600w, \/wp-content\/uploads\/2022\/02\/Tienes-alguna-consulta.png 756w\" sizes=\"(max-width: 640px) 100vw, 600px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:50px;--awb-background-color:#f4faff;--awb-background-image:linear-gradient(180deg, #f4faff 0%,rgba(255,255,255,0) 100%);--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1352px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-flex-start\" style=\"--awb-padding-top:230px;--awb-padding-bottom:60px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h2>\u00bfNo encontraste lo que buscabas?<\/h2>\n<\/div><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;width:100%;max-width:64px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#ff973c;border-color:#ff973c;border-top-width:4px;\"><\/div><\/div><div class=\"fusion-text fusion-text-3\" style=\"--awb-margin-top:20px;\"><p>\u00bfTienes alguna consulta espec\u00edfica sobre Yappy Comercial? Estaremos complacidos de atenderte. No dudes en llamarnos o escribirnos a:<\/p>\n<\/div><div class=\"fusion-text fusion-text-4\"><p><i class=\"fas fa-phone-alt\"><\/i> 800-5000<br \/>\n<i class=\"fas fa-envelope\"><\/i> yappy@bgeneral.com<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-top:60px;--awb-padding-bottom:60px;--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.84%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:3.84%;--awb-width-medium:50%;--awb-order-medium:0;--awb-spacing-right-medium:3.84%;--awb-spacing-left-medium:3.84%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-max-width:430px;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\"><img decoding=\"async\" width=\"861\" height=\"860\" title=\"Faqs Yappy Comercial\" src=\"https:\/\/www.yappy.com.pa\/wp-content\/uploads\/2022\/02\/Faqs-Yappy-Comercial.png\" alt class=\"img-responsive wp-image-1397\" srcset=\"\/wp-content\/uploads\/2022\/02\/Faqs-Yappy-Comercial-200x200.png 200w, \/wp-content\/uploads\/2022\/02\/Faqs-Yappy-Comercial-400x400.png 400w, \/wp-content\/uploads\/2022\/02\/Faqs-Yappy-Comercial-600x599.png 600w, \/wp-content\/uploads\/2022\/02\/Faqs-Yappy-Comercial-800x799.png 800w, \/wp-content\/uploads\/2022\/02\/Faqs-Yappy-Comercial.png 861w\" sizes=\"(max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":453,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"wpupg_custom_link":[],"wpupg_custom_link_behaviour":["default"],"wpupg_custom_link_nofollow":[],"wpupg_custom_image":[],"wpupg_custom_image_id":[],"footnotes":""},"class_list":["post-1396","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.3 (Yoast SEO v27.3) - 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